TechtroopTerms of service
Last updated: October 2026
1. Introduction These Terms of Service (“Terms”) apply to your use of the Techtroop website and IT services. Techtroop Pty Ltd (“Techtroop”, “we”, “us”, “our”) is based in Durban, South Africa. By using our website or services, you agree to these Terms. If you do not agree, please do not use them.
2. Our Services We provide managed IT services, which may include IT support, monitoring and maintenance, security, cloud services, networking, and related consulting. The specific services, fees and service levels for each client are set out in a separate quote, proposal or service agreement (“Service Agreement”). If these Terms conflict with a Service Agreement, the Service Agreement applies.
3. Your Responsibilities You agree to: Provide accurate and complete information Give us the access, authority and cooperation we reasonably need to deliver the services Make sure you are authorised to allow us to access the devices, accounts and systems we work on Keep your own login details secure Use our services lawfully and not for any unlawful, harmful or abusive purpose Make sure you hold valid licences for software on your systems, unless we have agreed to supply them
4. Remote Support We only access your devices remotely with your permission, and only to the extent needed to carry out the work. You can end a remote session at any time. You are responsible for ensuring that you have permission to grant access to any device or system.
5. Fees and Payment Fees are set out in your quote or Service Agreement Unless stated otherwise, invoices are payable within the period shown on the invoice We may charge interest on overdue amounts and suspend services if payment is not made after reasonable notice Prices exclude VAT unless stated otherwise Third-party costs, such as software licences, hardware and cloud subscriptions, are charged separately unless included in your agreement
6. Backups and Your Data Unless backup services are expressly included in your Service Agreement, you are responsible for backing up your own data. We take reasonable care when working on your systems, but you should keep current backups before any work is done. We handle personal information as described in our Privacy Policy.
7. Third-Party Products and Services We may supply, resell or recommend products and services from third parties, such as software, hardware, internet and cloud providers. These are subject to the provider’s own terms. We are not responsible for failures, outages or changes made by third parties, although we will help you resolve issues where reasonably possible.
8. Intellectual Property All content on our website, including text, logos and design, belongs to Techtroop or its licensors and may not be copied or reused without our written permission. You keep ownership of your own data and content. Any scripts, tools, documentation or methods we create remain our property unless we have agreed otherwise in writing.
9. Confidentiality Each party agrees to keep the other’s confidential information private and to use it only for the purpose of the services, except where disclosure is required by law.
10. Disclaimer We take reasonable care to provide our services professionally and with due skill. However, IT systems are complex, and unless expressly stated in a Service Agreement: We do not guarantee that systems will be free of faults, interruptions or security incidents We do not guarantee that every cyber threat can be prevented or detected Information on our website is general in nature and is not a substitute for professional advice Nothing in these Terms limits any rights you have under the Consumer Protection Act 68 of 2008 or other laws that cannot be excluded.
11. Limitation of Liability To the fullest extent permitted by law, Techtroop is not liable for indirect or consequential loss, including loss of profit, revenue, business or data. Our total liability for any claim is limited to the fees you paid us for the services giving rise to the claim in the [three] months before the claim arose. This does not limit liability for gross negligence, fraud or anything that cannot lawfully be limited.
12. Suspension and Termination Either party may end the services by giving written notice as set out in your Service Agreement. We may suspend or end services immediately if you breach these Terms, fail to pay, or use the services unlawfully or in a way that puts our systems or other clients at risk. Fees owing at the date of termination remain payable.
13. Website Use You agree not to misuse our website, including attempting to gain unauthorised access, introducing malicious code, or interfering with its operation. We try to keep the website available and accurate but do not guarantee it will always be error-free or uninterrupted. Our website may link to third-party sites, and we are not responsible for their content.
14. Changes to These Terms We may update these Terms from time to time. The latest version will always be on our website, and continued use of our services after an update means you accept the changes.
15. Governing Law These Terms are governed by the laws of the Republic of South Africa. Any dispute will fall under the jurisdiction of the courts of South Africa, and we encourage both parties to try to resolve disputes informally first.