Privacy policy

Last updated: [26 October 2026]

1. Introduction Techtroop (“we”, “us”, “our”) is an IT services provider based in Durban, South Africa. We respect your privacy and handle personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect, why we collect it, and how we protect it.

2. Information We Collect We may collect: Contact details you give us, such as your name, email address, phone number and business name Information you provide when you enquire about, book or use our services Billing information needed to invoice you Technical information needed to provide IT support, such as device, system and network details Basic website usage information, such as browser type, device and pages visited

3. How We Use Your Information We use your information to: Respond to enquiries and arrange calls or meetings Provide, support and secure our IT services Invoice you and manage your account Send important service notices Improve our website and services Meet our legal obligations We only send marketing if you have agreed to it, and you can opt out at any time.

4. Remote Support When we provide remote support, we only access your device with your permission and only to resolve the issue. You can end a session at any time. We do not keep or share information seen during a session unless it is needed for the support task.

5. Sharing Your Information We do not sell your personal information. We only share it with trusted service providers who help us run our business, with professional advisers, or where the law requires it. Service providers must protect your information and may only use it for the services they provide to us.

6. Storage and Transfers Some of our service providers may store information outside South Africa. Where this happens, we take reasonable steps to make sure your information remains protected.

7. Security We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. If a security breach affects your personal information, we will notify you and the Information Regulator as required by law.

8. Retention We keep your information only for as long as we need it to provide our services or meet legal requirements, and then securely delete it.

9. Cookies Our website may use cookies to work properly and understand how it is used. You can block or delete cookies in your browser settings.

10. Your Rights Under POPIA, you can ask to access, correct or delete your personal information, object to its use, or withdraw your consent. To do so, email us at info@techtroop.co.za. If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa) at www.inforegulator.org.za.

11. Changes to This Policy We may update this policy from time to time. The latest version will always be available on our website.